Privacy Policy
At Timepiece Gallery Malaysia, accessible through our online platform, we are committed to protecting the privacy and security of our customers' personal information. This policy explains how we collect, use, disclose, and safeguard information when you visit our site or use our services. We adhere to applicable data protection laws, including the principles of the General Data Protection Regulation (GDPR) where relevant to our processing activities.
Information We Collect
We collect personal information that you provide to us directly when you interact with our online platform, such as when you create an account, place an order, contact customer support, or use our other services like watch repair inquiries or authentication services. This information may include your name, billing and shipping address, payment information, and contact details.
We may also automatically collect certain information when you access our site, such as your IP address, browser type, operating system, referring URLs, and information about your usage patterns on our platform. This is collected through cookies and similar technologies.
How We Use Your Information
We use the information we collect for various purposes:
To process and fulfill your orders, including processing payments and arranging shipping.
To manage your account and provide customer support.
To provide and improve our online platform and services, such as personalizing your experience or developing new features.
To communicate with you about your orders, services, or promotional offers (where you have consented).
To detect and prevent fraud and other illegal activities.
To comply with legal obligations.
Legal Basis for Processing
We process your personal information based on several legal grounds:
The necessity of processing for the performance of a contract with you (e.g., processing your order).
Your consent (e.g., for sending marketing communications).
Our legitimate interests (e.g., improving our services, preventing fraud), provided these interests are not overridden by your data protection rights.
Compliance with a legal obligation.
Data Sharing and Disclosure
We may share your personal information with third parties in the following circumstances:
With service providers who perform services on our behalf, such as payment processors, shipping companies, and IT service providers. These third parties are obligated to protect your information and use it only for the purposes for which it was disclosed.
With our partners for services like watch repair or authentication, as necessary to provide the service you requested.
To comply with legal requirements, such as responding to a subpoena, court order, or other legal process.
In connection with a merger, acquisition, or sale of all or a portion of our assets.
We do not sell your personal information to third parties.
Data Security
We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, disclosure, alteration, and destruction. However, please be aware that no method of transmission over the internet or electronic storage is completely secure.
Your Data Protection Rights
Depending on your location and applicable law, you may have the following rights regarding your personal information:
The right to access your personal data.
The right to request rectification of inaccurate or incomplete data.
The right to request the erasure of your data.
The right to request restriction of processing.
The right to object to processing.
The right to data portability.
The right to withdraw consent at any time, where processing is based on consent.
To exercise these rights, please contact us using the physical address provided below.
Data Retention
We retain your personal information for as long as necessary to fulfill the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements.
Cookies and Similar Technologies
Our online platform uses cookies and similar technologies to enhance your experience, analyze site usage, and for advertising purposes. You can manage your cookie preferences through your browser settings.
Links to Other Websites
Our site may contain links to third-party websites. This privacy policy does not apply to those external sites. We encourage you to review the privacy policies of any third-party sites you visit.
Children's Privacy
Our online platform is not intended for individuals under the age of 18. We do not knowingly collect personal information from children.
International Data Transfers
Your information may be stored and processed in any country where we have facilities or in which we engage service providers. By using our online platform, you understand that your information may be transferred to countries outside of your country of residence, which may have different data protection rules than those in your country. We take steps to ensure that any such transfers comply with applicable data protection laws.
Changes to This Privacy Policy
We may update this privacy policy from time to time. Any changes will be posted on this page. We encourage you to review this policy periodically.
Contact Us
If you have any questions or concerns about this privacy policy or our data practices, you may contact us at:
Timepiece Gallery Malaysia
17, Jalan Sultan Ismail,
Level 8,
Kuala Lumpur, Wilayah Persekutuan Kuala Lumpur, 50250
Malaysia